Residence Hall Mail & Packages

Residential Life & Housing strives to provide efficient and effective mail services in all of its Mail and Package Centers, through timely and accurate processing of delivered mail and packages. Below are a list of addresses and instructions for sending mail, packages, and overnight deliveries to students living in our residence halls.

Addressing Mail

When addressing mail and packages, don't forget to include the student's full name and room number. Always use the complete mailing address. Please be aware that items received that are missing any part of the address information below will be subject to delivery delays or may be returned to sender. 

Mail and packages going to residents should be addressed like this:

Ackell Residents
Full Name (as it appears on your student account) 
Room number, Ackell Residence Center
207 N Laurel Street
Richmond, VA 23220-4126

Brandt Residents
Full Name (as it appears on your student account) 
Room number, Brandt Hall
710 W Franklin St
Richmond, VA 23220‐4101

Broad & Belvidere residents
Full Name (as it appears on your student account) 
Room number, Broad & Belvidere Apts
207 N Laurel Street
Richmond, VA 23220-4126

Cary & Belvidere Residents
Full Name (as it appears on your student account)
Room number, Cary & Belvidere
207 N Laurel Street
Richmond, VA 23220-4126

Gladding Residence Center and Gladding Residence Center III Residents
Full Name (as it appears on your student account) 
Room number, Gladding Residence Center
711 W Main St
Richmond, VA 23220-5508

Grace & Broad Residents
Full Name (as it appears on your student account) 
Room number, Grace & Broad
207 N Laurel Street
Richmond, VA 23220-4126

Johnson Residents
Full Name (as it appears on your student account) 
Room number, Johnson Hall
207 N Laurel Street
Richmond, VA 23220-4126

Rhoads Residents
Full Name (as it appears on your student account) 
Room number, Rhoads Hall
710 W Franklin St
Richmond, VA 23220‐4101

The Honors College residents
Full Name (as it appears on your student account) 
Room number, Honors College
207 N Laurel Street
Richmond, VA 23220-4126

West Grace North residents
Full Name (as it appears on your student account) 
Room number, West Grace North
207 N Laurel Street
Richmond, VA 23220-4126

West Grace South residents
Full Name (as it appears on your student account) 
Room number, West Grace South
207 N Laurel Street
Richmond, VA 23220-4126

Receiving Mail In The Summer

All residence hall mail and packages will be redirected to the Residence Hall Central Mail and Package Center, located at 207 N Laurel Street, during the summer, between May 13. — Aug. 1.

During that time residents of all halls should format their address as follows: 

Full Name (as it appears on your student account)
Room number, Name of Residence Hall
207 N. Laurel Street
Richmond, VA 23220-4126

Where to pick-up mail and packages

Residents of Ackell, Broad & Belvidere, Cary & Belvidere, Grace & Broad, The Honors College, Johnson, West Grace North, and West Grace South should pick up their mail and packages at the Residence Hall Central Package Center, located at 207 N Laurel Street. 

  • Residents of these halls will receive an email notification from reshallmail@vcu.edu once each piece of mail or any package has been delivered, processed, and is available for pick-up. Mail is not delivered on weekends or federal holidays, and may be delayed during break periods. Residents must provide their VCU ID for retrieval of all mail and packages. 

Residents of Brandt, Rhoads, Gladding Residence Center and Gladding Residence Center III should pick mail and packages from their in-hall Mail and Package Center. 

  • Letter mail for residents of these buildings will be delivered directly to resident’s mailbox. The mailbox number is the same as the resident’s room number, and all residents of a room share a mailbox. In some areas, all residents of an apartment or suite may share a mailbox. Residents will receive a mailbox key upon move-in. If a resident has issues with their mailbox key, they should visit the housing office located in their residence hall.
  • Packages for residents of these buildings will be scanned and stored in the Mail and Package Center located on the first floor of each residence hall. Residents will receive an email notification from reshallmail@vcu.edu  when a package has been delivered, processed, and is available for pick up. Mail is not delivered on weekends or federal holidays, and may be delayed during break periods. To pick up their package, residents must provide their VCU ID.

During the summer (May 13 - Aug 1) residents of all halls should pick up their mail and packages at the Residence Hall Central Mail and Package Center, located at 207 N Laurel Street. 

  • Summer residents will receive an email notification from reshallmail@vcu.edu once each piece of mail or any package has been delivered, processed, and is available for pick-up. Mail is not delivered on weekends or federal holidays, and may be delayed during break periods. Residents must provide their VCU ID for retrieval of all mail and packages.

Mail and Package Center Hours

Academic Year Hours 

  • Monday – Friday: 9 a.m. – 8 p.m.
  • Saturday – Sunday: noon – 4 p.m.

Summer Pick-up Hours (May 13 – Aug 1) at the Residence Hall Central Mail and Package Center 

  • Monday – Saturday: 9 a.m. - noon and 3:30 p.m. – 8 p.m.
  • Sunday: closed

Fall Break Closing

  • Mailrooms will closed Nov. 27 – Dec 1 and will reopen for normal hours on Dec. 2.

Winter Break Hours

Residence Hall Central Package Center (207 N Laurel Street) and the Gladding Residence Center hours from Dec. 18 – Jan. 14

  • Monday — Friday: 9 a.m. - 2 p.m.
  • Saturday — Sunday: Noon - 4 p.m.

These mailrooms will close Dec. 25 and Jan. 1. 

Brandt/Rhoads Mailroom

  • Will be closed from Dec 18- Jan. 5. 
  • All mailrooms will resume normal hours on Jan. 13

All Mail and Package Centers will hold additional hours for pick-up during high volume times (e.g. the first several weeks of each academic semester, Black Friday, Cyber Monday, etc). All Mail and Package Centers are closed during university holidays and university inclement weather closings. Please visit your designated Mail and Package Center for more information.

 


Mail and Packages FAQ

Yes, always use the residence hall address template for all mail and packages including overnight deliveries. Because the package centers do not open until noon on Saturdays, packages sent for overnight delivery on Saturday may not be delivered until Monday.


Please do not schedule mail or packages to arrive before the resident moves in. The system we utilize to process packages and mail uses residence hall rosters, which will not include residents not currently living in the building. Mail and packages may be returned to sender if they arrive prior to the resident’s contract start date.


Packages and letters sent during breaks may be delayed in delivery. All Mail and Package Centers are closed when the University is closed. Packages and mail will be held by the carrier and delivered once Mail and Package Centers reopen. 


Residents can expect mail delivery by 5 p.m.*, Monday through Friday. Mail is delivered to residents’ mailboxes at in-hall Mail and Package Centers. Mail is sorted and processed at the Central Package Center for Ackell, Broad & Belvidere, Grace & Broad, Honors, Johnson, West Grace North, and West Grace South residents for pick-up at that location. Residents of those buildings will be notified when mail is processed and ready for pick-up. 

The Post Office does not deliver on weekends and Federal holidays. Mail service varies during break periods.

*Mail delivery times are contingent upon USPS delivery.  

 


Please notify Residence Hall Mail Services at reshallmail@vcu.edu ahead of time to arrange for special handling, if needed.


No. An email from a carrier (USPS, UPS, FedEx, DHL) or a vendor (Amazon, etc.) does not mean that the package is available. When a package is ready for pick up, the resident will receive an email from reshallmail@vcu.edu. 

Each package is processed the day it arrives. At the beginning of each semester, processing times may be longer due to high volume.

 


Residents must provide their VCU ID to pick up mail or packages from their Mail and Package Center. 


If a current resident is unable to pick up a package, they may request to have someone act as their proxy and pick it up. To do this, the resident will need to complete the Proxy Package Pickup Form. Residential Life and Housing Mail Services will automatically receive a notification once the form is completed and will notify the person listed as the proxy with instructions about how to pick up the package. Do not complete this form until a package has been delivered and the resident has received a notification email that a package is ready to be picked up. This form cannot be used by former residents to request any package(s) be picked up by current on-campus residents. Any items received for a resident that has moved-out will automatically be returned to the sender.


The Mail and Package Centers are equipped to handle large packages; however, the resident is responsible for transporting all packages to their room. Carts are available to assist in moving heavy, large or multiple packages from the Mail and Package Center to the resident’s room. Carts must be returned to the Mail and Package Center within 45 minutes of check-out. 


If a resident receives mail addressed to a former resident (not addressed to them or their roommate), they must take it to the Housing office on the first floor of their hall. It is illegal to keep, open or discard mail addressed to someone else.


If the mail was sent via USPS certified mail, the resident should check their tracking number and determine if it is marked as delivered. If the mail was sent via non-accountable First Class mail, the mail has likely not yet arrived. Mail coming to the Residence Hall Mail and Package Centers typically takes a bit longer than residential mail to arrive from USPS. VCU has no way to track First Class mail. All mail received at Brandt, Rhoads and Gladding Residence Center is placed in in-hall mailboxes by staff the day it is received. Mail received at the Central Package Center is processed and notifications are sent to students for pick-up the day it is received. 

If a resident is concerned that the mail has already arrived, they should check with the other individuals who share their mailbox and be sure that no one else picked up their mail by mistake. If a resident is concerned that the mail may not have been addressed properly, causing delays, they should check with their area mail and package center to see if it has arrived but is unable to be delivered. First Class mail that is unable to be fully delivered will be returned to sender after 7 days. 


If the package has been marked as delivered by the carrier, the resident should wait until they receive an email from reshallmail@vcu.edu before visiting a mail and package center to look for the package. If the resident does not receive an email within one business day, they should double check the tracking information to be sure it was delivered to the correct location. Be aware that USPS often marks packages as delivered when they arrive to the area post office, and they may not yet be delivered to the Residence Hall Mail and Package Center. 

 


All same day deliveries (Amazon Prime Now, Amazon Pantry, etc.) are typically scheduled for exact delivery locations by the recipient (resident). If a same day delivery is delivered to a Mail and Package Center location, the resident will follow normal package pick up procedures for package retrieval. If specialized delivery arrangements are set between the resident and carrier, and a different delivery location is specified, Residential Life and Housing will not assume responsibility for the delivery of the package. Any packages delivered outside of the Residential Life and Housing practices and procedures will be the direct responsibility of the resident. 


  • Amazon Fulfillment tracking numbers begin with "TBA" and cannot be tracked through conventional methods. The full tracking history should be supplied via screenshots or photos to reshallmail@vcu.edu.
  • UPS tracking numbers usually begin with "1Z", contain 18 characters, and do not contain the letters "O", "I", or "Q".
  • UPS tracking numbers that do not begin with "1Z" include tracking numbers for Air Shipping Documents (hand-written airbills) and International Air Waybills.
  • FedEx Express tracking numbers are normally 12 digits long and do not contain letters.
  • FedEx Ground tracking numbers are normally 15 digits long and do not contain letters.
  • DHL tracking numbers are normally 10 or 11 digits long and do not contain letters.
  • USPS Tracking numbers are normally 20-22 digits long and do not contain letters.
  • USPS Express Mail tracking numbers are normally 13 characters long, begin with two letters, and end with "US".

 


We encourage you to visit the Division of Student Affairs Name Change Resources. Our on-campus tracking system pulls data from multiple database sources. Until those database administrators are aware that you have a different “name of use,” our on-campus tracking system only displays your legal name. Due to this, you may experience a delay in receiving mail or packages if no one is aware that you have a different “name of use.” 


Mail service for campus residents ends at the close of their housing contract or once they move out, whichever occurs first. Students will not receive mail on campus after they have moved out. Mail forwarding services are NOT available. The U.S. Postal Service will not accept forwarding requests or address changes for residential addresses on VCU’s campus. Mail received for a student after they move out will be returned to sender.

We strongly suggest that residents discontinue any newspaper or magazine subscription or forward with the publisher/vendor directly and update any websites where residents might complete online orders (i.e. Amazon) to their new address. We also suggest to stop placing domestic online orders for delivery on-campus approximately 2 weeks before the resident intends to move out. International online orders should not be placed for delivery to an on-campus address approximately 4 weeks before the resident intends to move out. Lastly, residents should notify any family members, friends, current and/or former employers, banks, and/or any other entity who sends a resident mail to the resident’s updated address.


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