Residence Hall Mail & Packages

Residential Life & Housing strives to provide efficient and effective mail services in all of its Mail and Package Centers, through timely and accurate processing of delivered mail and packages. Below are a list of addresses and instructions for sending mail, packages, and overnight deliveries to students living in our residence halls.

Addressing Mail

When addressing mail and packages, don't forget to include the student's full name and room number. Always use the complete mailing address. Please be aware that items received that are missing any part of the address information below will be subject to delivery delays or may be returned to the sender. 

Mail and packages going to residents should be addressed like this:

Ackell Residents
Full Name (as it appears on your student account) 
Room number, Ackell Residence Center
207 N Laurel Street
Richmond, VA 23220-4126

Brandt Residents
Full Name (as it appears on your student account) 
Room number, Brandt Hall
710 W Franklin St
Richmond, VA 23220‐4106

Broad & Belvidere residents
Full Name (as it appears on your student account) 
Room number, Broad & Belvidere Apts
207 N Laurel Street
Richmond, VA 23220-4126

Cary & Belvidere Residents
Full Name (as it appears on your student account)
Room number, Cary & Belvidere
207 N Laurel Street
Richmond, VA 23220-4126

Gladding Residence Center Residents
Full Name (as it appears on your student account) 
Room number, Gladding Residence Center
711 W Main St
Richmond, VA 23220-5508

Grace & Broad Residents
Full Name (as it appears on your student account) 
Room number, Grace & Broad
207 N Laurel Street
Richmond, VA 23220-4126

Johnson Residents
Full Name (as it appears on your student account) 
Room number, Johnson Hall
207 N Laurel Street
Richmond, VA 23220-4126

Rhoads Residents
Full Name (as it appears on your student account) 
Room number, Rhoads Hall
710 W Franklin St
Richmond, VA 23220‐4106

West Grace North residents
Full Name (as it appears on your student account) 
Room number, West Grace North
207 N Laurel Street
Richmond, VA 23220-4126

West Grace South residents
Full Name (as it appears on your student account) 
Room number, West Grace South
207 N Laurel Street
Richmond, VA 23220-4126

Where to pick-up mail and packages

Residents of Ackell, Broad & Belvidere, Cary & Belvidere, Grace & Broad, Johnson, West Grace North, and West Grace South should pick up their mail and packages at the Residence Hall Central Package Center, located at 207 N Laurel Street. 

  • Residents of these halls will receive an email notification from reshallmail@vcu.edu once each piece of mail or any package has been delivered, processed, and is available for pick-up. Mail is not delivered on weekends or federal holidays, and may be delayed during break periods. Residents must provide their VCU ID for retrieval of all mail and packages. 

Residents of Brandt, Rhoads and Gladding Residence Center should pick mail and packages from their in-hall Mail and Package Center. 

  • Letter mail for residents of these buildings will be delivered directly to the resident’s mailbox. The mailbox number is the same as the resident’s room number, and all residents of a room share that mailbox. In some areas, all residents of an apartment or suite may share a mailbox. Residents will receive a mailbox key upon move-in. If a resident has issues with their mailbox key, they should visit the housing office located in their residence hall.
  • Packages for residents of these buildings will be scanned and stored in the Mail and Package Center located on the first floor of each residence hall. Residents will receive an email notification from reshallmail@vcu.edu when a package has been delivered, processed, and is available for pick up. Packages that are small enough will be delivered directly to the resident's mailbox for contactless pick-up and will be noted in the notification email they receive. Mail is not delivered on weekends or federal holidays, and may be delayed during break periods. To pick up their package from a Mail and Package Center, residents must provide their VCU ID.

During the summer (May 13 - Aug 1) residents of all halls should pick up their mail and packages at the Residence Hall Central Mail and Package Center, located at 207 N Laurel Street. 

  • Summer residents will receive an email notification from reshallmail@vcu.edu once each piece of mail or any package has been delivered, processed, and is available for pick-up. Mail is not delivered on weekends or federal holidays, and may be delayed during break periods. Residents must provide their VCU ID for retrieval of all mail and packages.

During Move-In (Aug. 1-17, 2020) residents of all halls should pick up their mail and packages at the Residence Hall Central Mail and Package Center, located at 207 N Laurel Street. 

  • Residents will receive an email notification from reshallmail@vcu.edu once each piece of mail or any package has been delivered, processed, and is available for pick-up. Residents must provide their VCU ID for retrieval of all mail and packages.

Mail and Package Center Hours

Move-In (Aug. 1-17, 2020) Operating Hours for the Residence Hall Central Mail and Package Center, located at 207 N Laurel St

  • Monday – Friday from 9 a.m. – 8 p.m.
  • Saturday - Sunday from 9 a.m.  – 6 p.m.
  • The Brandt/Rhoads and Gladding Residence Center Mail Centers will be closed during Move-In. All package and mail deliveries for these buildings will be redirected to the Residence Hall Central Mail and Package Center for pick-up. This change will be noted in the notification email the resident receives.

Academic Year Operating Hours at All Locations (Beginning Aug. 18, 2020)

  • Monday – Friday from, 9 a.m. – 8 p.m.
  • Saturday - Sunday from noon – 4 p.m.

During academic breaks, mail center schedules will vary. Residential Life and Housing Mail Services will send emails, update information on the Housing mail services information website and post signs to indicate hours during breaks. During inclement weather, the mail centers will operate on the same schedule as listed on the VCU alert page. Please visit your designated Mail and Package Center for more information.


Mail and Packages FAQ

Please do not schedule mail or packages to arrive before the resident moves in. The system we utilize to process packages and mail uses residence hall rosters, which will not include residents not currently living in the building. Mail and packages may be returned to the sender if they arrive prior to the resident’s contract start date.


Packages and letters sent during breaks may be delayed in delivery. All Mail and Package Centers are closed when the University is closed. Packages and mail will be held by the carrier and delivered once Mail and Package Centers reopen. 


Residents can expect mail delivery by 5 p.m.*, Monday through Friday. Mail is delivered to residents’ mailboxes at in-hall Mail and Package Centers. Mail is sorted and processed at the Central Package Center for Ackell, Broad & Belvidere, Grace & Broad, Honors, Johnson, West Grace North, and West Grace South residents for pick-up at that location. Residents of those buildings will be notified when mail is processed and ready for pick-up. 

The Post Office does not deliver on weekends and Federal holidays. Mail service varies during break periods.

*Mail delivery times are contingent upon USPS delivery.  

 


Please notify Residence Hall Mail Services at reshallmail@vcu.edu ahead of time to arrange for special handling, if needed.


No. An email from a carrier (USPS, UPS, FedEx, DHL) or a vendor (Amazon, etc.) does not mean that the package is available. When a package is ready for pick up, the resident will receive an email from reshallmail@vcu.edu. 

Each package is processed the same day it arrives. At the beginning of each semester, processing times may be longer due to high volume.

 


Residents must provide their VCU ID to pick up mail or packages from their Mail and Package Center. Residents must also wear a face covering at all times while in their Mail and Package Center. Failure to wear a face covering will result in denial of service. Resident’s will be able to receive their mail once they return to any mail center wearing a face covering. 


If a current resident is unable to pick up a package, they may request to have someone act as their proxy and pick it up. To do this, the resident will need to complete the Proxy Pickup Form. Residential Life and Housing Mail Services will automatically receive a notification once the form is completed and will notify the person listed as the proxy with instructions about how to pick up the package. Do not complete this form until a package has been delivered and the resident has received a notification email that a package is ready to be picked up. This form cannot be used by former residents to request any package(s) be picked up by current on-campus residents. Any items received for a resident that has moved-out will automatically be returned to the sender.


If a resident receives mail addressed to a former resident (not addressed to them or their roommate), they must take it to the Housing office on the first floor of their hall. It is illegal to keep, open or discard mail addressed to someone else.


If the mail was sent via USPS certified mail, the resident should check their tracking number and determine if it is marked as delivered. If the mail was sent via non-accountable First Class mail, the mail has likely not yet arrived. Mail coming to the Residence Hall Mail and Package Centers typically takes a bit longer than residential mail to arrive from USPS. VCU has no way to track First Class mail. All mail received at Brandt, Rhoads and Gladding Residence Center is placed in in-hall mailboxes by staff the day it is received. Mail received at the Central Package Center is processed and notifications are sent to students for pick-up the day it is received. 

If a resident is concerned that the mail has already arrived, they should check with the other individuals who share their mailbox and be sure that no one else picked up their mail by mistake. If a resident is concerned that the mail may not have been addressed properly, causing delays, they should check with their area mail and package center to see if it has arrived but is unable to be delivered. First Class mail that is unable to be fully delivered will be returned to the sender after 7 days. 


If the package has been marked as delivered by the carrier, the resident should wait until they receive an email from reshallmail@vcu.edu before visiting a mail and package center to look for the package. If the resident does not receive an email within one business day, they should double check the tracking information to be sure it was delivered to the correct location. Be aware that USPS often marks packages as delivered when they arrive at the area post office, and they may not yet be delivered to the Residence Hall Mail and Package Center. 

 


All same day delivery services (Amazon Prime Now, InstaCart, c, food deliveries, etc.) are typically scheduled for an exact delivery time and locations by the recipient (resident). If specialized delivery arrangements are set between the resident and carrier, Residential Life and Housing will not assume responsibility for the delivery of the package. Any packages delivered outside of the Residential Life and Housing practices and procedures will be the direct responsibility of the resident. 


  • Amazon Fulfillment tracking numbers begin with "TBA" and cannot be tracked through conventional methods. The full tracking history should be supplied via screenshots or photos to reshallmail@vcu.edu.
  • UPS tracking numbers usually begin with "1Z", contain 18 characters, and do not contain the letters "O", "I", or "Q".
  • UPS tracking numbers that do not begin with "1Z" include tracking numbers for Air Shipping Documents (hand-written airbills) and International Air Waybills.
  • FedEx Express tracking numbers are normally 12 digits long and do not contain letters.
  • FedEx Ground tracking numbers are normally 15 digits long and do not contain letters.
  • DHL tracking numbers are normally 10 or 11 digits long and do not contain letters.
  • USPS Tracking numbers are normally 20-22 digits long and do not contain letters.
  • USPS Express Mail tracking numbers are normally 13 characters long, begin with two letters, and end with "US".

 


We encourage you to visit the Division of Student Affairs Name Change Resources. Our on-campus tracking system pulls data from multiple database sources. Until those database administrators are aware that you have a different “name of use,” our on-campus tracking system only displays your legal name. Due to this, you may experience a delay in receiving mail or packages if no one is aware that you have a different “name of use.” 


Mail service for campus residents ends at the close of their housing contract or once they move out, whichever occurs first. Students will not receive mail on campus after they have moved out. Mail forwarding services are NOT available. 

Unfortunately, due to how the United States Postal Service (USPS) classifies VCU's campus addresses, USPS will not accept a 'Change of Address' form. Because of this, we strongly suggest that all residents take the following steps to ensure their mail is directed to the correct address: 

  • Discontinue any newspaper, magazine, or other periodical subscriptions or forward with the publisher directly.
  • Update any web browser auto-fill information and any websites where you might complete online orders regularly (i.e. Amazon, Wish, Etsy, etc). 

Reach out to the following entities and make sure they know your current address:  Any family members, friends, current or former employers, financial institutions, cell phone service providers, health care facilities, insurance providers, Records and Registration, Internal Revenue Service (only if you filed taxes using a VCU address), VA Department of Elections, VA Department of Motor Vehicles, and any other person, company, or institution that sends you mail regularly.


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