Residence Hall Mail & Packages

Residential Life & Housing strives to provide efficient and effective mail services in all of its Mail and Package Centers, through timely and accurate processing of delivered mail and packages. Below are a list of addresses and instructions for sending mail, packages, and overnight deliveries to students living in our residence halls.

Addressing Mail

When addressing mail and packages, don't forget to include the student's full name and room number. Always use the complete mailing address. Mail & Packages received with missing or incorrect name or address information will be subject to delivery delays. 

Mail and packages going to residents should be addressed like this:

Ackell Residents
Full Name (as it appears on your student account)
Room number, Ackell Residence Center
207 N. Laurel Street
Richmond, VA 23220-4126

Brandt Residents
Full Name (as it appears on your student account)
Room number, Brandt Hall
710 W Franklin St
Richmond, VA 23220‐4101

Broad & Belvidere residents
Full Name (as it appears on your student account)
Room number, Broad & Belvidere Apts
207 N. Laurel Street
Richmond, VA 23220-4126

Cabaniss residents
Full Name (as it appears on your student account)
Room number, Cabaniss Hall
615 N 8th St
Richmond, VA 23219‐5039

Cary & Belvidere Residents
Full Name (as it appears on your student account)
Room number, Cary & Belvidere
301 W Cary St
Richmond, VA 23220‐5639

Gladding Residence Center and Gladding Residence Center III Residents
Full Name (as it appears on your student account)
Room number, Gladding Residence Center
711 W Main St
Richmond, VA 23220‐5500

Grace & Broad Residents
Full Name (as it appears on your student account)
Room number, Grace & Broad
207 N. Laurel Street
Richmond, VA 23220-4126

Johnson Residents
Full Name (as it appears on your student account)
Room number, Johnson Hall
207 N. Laurel Street
Richmond, VA 23220-4126

Rhoads Residents
Full Name (as it appears on your student account)
Room number, Rhoads Hall
710 W Franklin St
Richmond, VA 23220‐4101

The Honors College residents
Full Name (as it appears on your student account)
Room number, Honors College
207 N. Laurel Street
Richmond, VA 23220-4126

West Grace North residents
Full Name (as it appears on your student account)
Room number, West Grace North
207 N. Laurel Street
Richmond, VA 23220-4126

West Grace South residents
Full Name (as it appears on your student account)
Room number, West Grace South
207 N. Laurel Street
Richmond, VA 23220-4126

Where to pick-up mail and packages

Residents of Ackell, Broad & Belvidere, Grace & Broad, The Honors College, Johnson, West Grace North, and West Grace South should pick up their mail and packages at the Residence Hall Central Package Center, located at 207 N. Laurel Street. 

  • Residents of these halls will receive an email notification for all mail and packages upon receipt and processing from reshallmail@vcu.edu. Mail is not delivered on weekends or holidays, and may be delayed during break periods. Residents must provide their VCU ID for retrieval of all mail and packages. 

Residents of Brandt, Rhoads, Cabaniss, Cary & Belvidere and Gladding Residence Center should pick mail and packages from their in-hall Mail and Package Center. 

  • Mail for residents of these buildings will be delivered directly to resident’s mailboxes. The mailbox number is the same as the resident’s room number, and all residents of a room share a mailbox. In some areas, all residents of an apartment or suite may share a mailbox. Residents will receive a mailbox key or mailbox combination upon move-in. If a resident has issues with their mailbox key or combination, they should visit the housing office located in their residence hall.
  • Packages for residents of these buildings will be scanned and stored in the Mail and Package Center located inside the residence hall on the first floor. Residents will received and email notification from reshallmail@vcu.edu to pick up their package. To pick up their package residents must provide their VCU ID. 

Mail and Package Center Hours

Academic Year Hours (The Central Package Center located at 207 N. Laurel Street begins its Academic Year hours on Aug. 1. Summer hours are extended in all other Mail and Package Centers until Aug 20.)

  • Monday – Friday: noon – 7 p.m.
  • Saturday: noon – 3 p.m.

Summer Hours (now through Aug. 20)

  • Monday – Friday 9 a.m. – 2 p.m. 
  • Wednesday and Friday 5 p.m. – 7 p.m.

All Mail and Package Centers are closed during university holidays and university inclement weather closings. Hours may vary during breaks.

 


Mail and Packages FAQ

Yes, always use the residence hall address template for all mail and packages including overnight deliveries. Because the package centers do not open until noon on Saturdays, packages sent for overnight delivery on Saturday may not be delivered until Monday.


Please do not schedule mail or packages to arrive before the resident moves in. The system we utilize to process packages and mail uses residence hall rosters, which will not include residents not currently living in the building. Mail and packages may be returned to sender if they arrive prior to the resident’s contract start date.


Packages and letters sent during breaks may be delayed in delivery. All Mail and Package Centers are closed when the University is closed. Packages and mail will be held by the carrier and delivered once Mail and Package Centers reopen. 


Residents can expect mail delivery by 5 p.m.*, Monday through Friday. Mail is delivered to residents’ mailboxes at in-hall Mail and Package Centers. Mail is sorted and processed at the Central Package Center for Ackell, Broad & Belvidere, Grace & Broad, Honors, Johnson, West Grace North, and West Grace South residents for pick-up at that location. Residents of those buildings will be notified when mail is processed and ready for pick-up. 

The Post Office does not deliver on weekends and Federal holidays. Mail service varies during break periods.

*Mail delivery times are contingent upon USPS delivery.  

 


Please notify Residence Hall Mail Services at reshallmail@vcu.edu ahead of time to arrange for special handling, if needed.


No. An email from a carrier (USPS, UPS, FedEx, DHL) or a vendor (Amazon, etc.) does not mean that the package is available. When a package is ready for pick up, the resident will receive an email from reshallmail@vcu.edu. 

Each package is processed the day it arrives. At the beginning of each semester, processing times may be longer due to high volume.

 


Residents must provide their VCU ID to pick up mail or packages from their Mail and Package Center. 


No. Packages will not be released to roommates, family, friends, etc. Only the resident can pick up their package(s).


The Mail and Package Centers are equipped to handle large packages; however, the resident is responsible for transporting all packages to their room. Carts are available to assist in moving heavy, large or multiple packages from the Mail and Package Center to the resident’s room. Carts must be returned to the Mail and Package Center within 45 minutes of check-out. 


If a resident receives mail addressed to a former resident (not addressed to them or their roommate), they are required to take it to the Housing office on the first floor of their hall. It is illegal to keep, open or discard mail not addressed to you." Should be "If a resident receives mail addressed to a former resident (not addressed to them or their roommate), they must take it to the Housing office on the first floor of their hall. It is illegal to keep, open or discard mail addressed to someone else.


If the mail was sent via USPS certified mail, the resident should check their tracking number and determine if it is marked as delivered. If the mail was sent via non-accountable First Class mail, the mail has likely not yet arrived. Mail coming to the Residence Hall Mail and Package Centers typically takes a bit longer than residential mail to arrive from USPS. VCU has no way to track First Class mail. All mail received at Brandt, Rhoads, Cary & Belvidere, Cabaniss, and Gladding Residence Cenenter is placed in in-hall mailboxes by staff the day it is received. Mail received at the Central Package Center is processed and notifications are sent to students for pick-up the day it is received. 

If a resident is concerned that the mail has already arrived, they should check with the other individuals who share their mailbox and be sure that no one else picked up their mail by mistake. If a resident is concerned that the mail may not have been addressed properly, causing delays, they should check with their area mail and package center to see if it has arrived but is unable to be delivered. First Class mail that is unable to be fully delivered will be returned to sender after 7 days. 


If the package has been marked as delivered by the carrier, the resident should wait until they receive an email from reshallmail@vcu.edu before visiting a mail and package center to look for the package. If the resident does not receive an email within one business day, they should double check the tracking information to be sure it was delivered to the correct location. Be aware that USPS often marks packages as delivered when they arrive to the area post office, and they may not yet be delivered to the Residence Hall Mail and Package Center. 

 


All same day deliveries (Amazon Prime Now, Amazon Pantry, etc.) are typically scheduled for exact delivery locations by the recipient (resident). If a same day delivery is delivered to a Mail and Package Center location, the resident will follow normal package pick up procedures for package retrieval. If specialized delivery arrangements are set between the resident and carrier, and a different delivery location is specified, Residential Life and Housing will not assume responsibility for the delivery of the package. Any packages delivered outside of the Residential Life and Housing practices and procedures will be the direct responsibility of the resident. 


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